RideFresh Pro Support

If you cannot sign in, use the existing login recovery option on the sign-in screen first.

If that does not resolve it, email us from the address on your account and describe what you see.

Never share your password or one-time passcode (OTP) with anyone, including in emails to us. RideFresh will not need them to help you.

Use the station list or map in the app to find participating car washes and review their available services before visiting.

Check-in is available at participating stations. Availability depends on the station and its current operations.

To scan, allow camera permission for RideFresh Pro in your device settings, then scan a valid station QR code.

If a code is not accepted, ask station staff or contact support with the station name and the time. Support cannot guarantee that a check-in will be bypassed or approved.

Payments for physical car-wash services are made in the app through Stripe.

These payments cover physical services, not digital content.

If you have a payment question, include the receipt, the date, and the station in your email. We will review the details you provide.

Never send your full card number, expiry, or security code. We do not need them. Pricing and any adjustments depend on the service, station, and applicable terms.

Referral credits are subject to the applicable terms and qualifying activity.

A tracked referral is not necessarily a spendable credit. Credit status can change as qualifying activity is reviewed.

Check the app's rewards screen for current credit status. Contact support if a credit you expect is missing.

Read how we handle information in our privacy policy. You can request account deletion on the delete account page, or by emailing us.

Some records may be retained where needed for legal, accounting, or security obligations.